FREQUENTLY ASKED QUESTIONS


1WHAT DOES ZERO NEXXUS PROVIDE FOR ME?
Zero Nexxus provides the most comprehensive personalized approach to transitioning from service. This includes an assessment of your occupational background for VA claim purposes, overview of state and federal level benefits, resume building, state livability scores, guidance on medical documentation, and recommendations on medical, non-medical documents and buddy statement templates that may corroborate your service-connected injuries.
2WHAT IS UNIQUE ABOUT A CONSULTATION WITH ZERO NEXXUS?
There is no guesswork in what we do. We use the Title 38, Code of Federal Regulations, Schedule of Ratings in order to ensure your final physical, PHA's, PDHA's, PDHRA's and medical appointments are up to the standard the VA expects in order to establish service-connection.
3DO YOU REVIEW MY MEDICAL RECORD?
If you give us permission, yes. You can submit a release of medical information form which gives us legal authority. Often times, we do not need to review any medical documentation. Most service members have many undocumented injuries which is our primary focus. We are happy to review any documents you provide us with.
4WILL YOU SUBMIT MY CLAIM FOR ME?
No, and we recommend against anyone submitting on your behalf if you are on active duty. By the time you are ready to submit your claim you will be more than prepared to submit online. The process of submitting has never been easier or more accessible.
5SHOULD I FILE NOW OR WAIT UNTIL I SEPARATE?
DO NOT WAIT. It is imperative to file your claim within 180 days of your separation. The time it takes to submit a claim and receive a disability rating as a veteran is largely unknown. The VA publishes monthly reports that show over 600,000 claims pending, with over 200,000 that are pending longer than 150 days. This does not include the time it takes to get registered in the VA healthcare network.
6WHAT IF I HAVE UNDOCUMENTED INJURIES?
You’ve put the mission first during your service, and now that you are separating, you don't have much documented. This is our specialty. Our background in Special Operations means that we understand the culture—we understand that going to medical for documentation wasn’t high on your list of priorities. There are specific ways to establish service-connection in the absence of ample medical documentation.
7WHAT IF I'VE NEVER BEEN INJURED ON ACTIVE DUTY?
Do not disqualify yourself from your disability rating, let the VA determine the severity of your claim (with our assistance). There are many unknown benefits of having an injury even rated at 'Service Connected 0%’, which is why we encourage every service member to submit a claim.
8SHOULD I FILE A CLAIM EVEN IF I THINK I'LL ONLY BE 0%?
YES. Receiving a 0% 'Service Connected' rating is more important than you know. If you receive multiple 0% ratings, you are going to receive a monthly compensation. More importantly, establishing that an injury is service connected is paramount! There are tens of thousands of dollars in benefits for being rated at 0%.
9WHAT CONSULTATION PACKAGE IS RIGHT FOR ME?
If you are a 'do it yourself' type of person and just want the information and a direction to move in, we have a package for you. If you would like a more hands-on approach, we also have a package for you. The prices vary based on how involved you would like us to be.
10I DON'T KNOW HOW TO APPROACH MEDICAL ABOUT MY INJURY
You will learn how to be your own advocate and we will help you understand what 'service-connection' means and how to prove it. Understanding how to approach military medical and VA medical is a crucial part of establishing the appropriate level of military/VA healthcare. This is not about a rating but your longterm health and access to healthcare.
11WHAT SHOULD I EXPECT DURING THE CONSULTATION?
Expect to speak for 60-75 minutes. You should be prepared to answer questions on your military training history and your estimated date of separation. Let us do the rest.
12DO I NEED TO TAKE NOTES DURING MY CONSULTATION?
No, but it can be helpful when remembering past events. A consultant is going to provide you with detailed consultation notes following the consultation. You will receive a personalized plan and other forms that will help with the transition process.
13CAN I UPGRADE MY CONSULTATION PACKAGE?
Yes. It is common that once a client speaks to a consultant they want to have at least one more consultation prior to separating. We can upgrade while you are on the phone and schedule another consultation at your convenience.
14I'M ON ACTIVE DUTY, WHAT ARE YOU GOING TO HELP ME WITH?
At no fault of their own, military clinicians are not trained to document for VA claims. There are “right things” and “wrong things” to say when at medical. We teach you to be your own advocate which is especially important when documenting undocumented injuries.
15WHY SHOULD I PAY FOR THIS?
Our consultation services are the single most valuable investment you can make for your future. The hundreds of hours of research on VA benefits, claims guidance, state and federal level benefits, education benefits is at our fingertips waiting to be given to you. When you purchase our product you are obligating yourself to following through on creating a transition plan and you have made yourself accountable.
16WHAT IS A STATE LIVABILITY SCORE?
We have collected data on every state in order to assist you in making an objective decision on where to live post-military. We have gathered data on median home costs, unemployment rates, crime rates, school safety, tax incentives and more. Don't just move back to where you are from, make a thoughtful and educated decision.

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