FREQUENTLY ASKED QUESTIONS


1WHAT IS ZERO NEXXUS CONSULTING?
Zero Nexxus provides you with a comprehensive approach to transitioning or retiring from active duty - This is done by creating your priorities of work and timelines. Our approach is personalized to you and your communication preferences. Consider this your PoAM or TEEP for separation or retirement.
2HOW ARE ZERO NEXXUS SERVICES PERSONALIZED?
Contingent on the package you purchase, you can choose to communicate via one-on-one consultations via phone, email reminders or text reminders. These aggressive communication strategies prevent you from missing key timelines associated with your transition. You can manage your priorities of work and timelines via your client portal.
3WILL YOU SUBMIT A CLAIM FOR ME?
No. We do not submit claims and we do not represent anyone in the claims process. If you are looking for someone to submit your claim we recommend using an accredited agent. Free services are available through VSO's.
4WHAT IF I HAVE UNDOCUMENTED INJURIES?
You’ve put the mission first during your service, and now that you are separating, you don't have much documented. This is our specialty. Our background in Special Operations means that we understand the culture—we understand that going to medical for documentation wasn’t high on your list of priorities. There are specific ways to establish service-connection in the absence of ample medical documentation.
5WHAT CONSULTATION PACKAGE IS RIGHT FOR ME?
If you are a 'do it yourself' type of person and just want the information and a direction to move in, we have a package for you. If you would like a more hands-on approach, we also have a package for you. The prices vary based on how involved you would like us to be.
6I DON'T KNOW HOW TO APPROACH MEDICAL ABOUT MY INJURY
You will learn how to be your own advocate and we will help you understand what 'service-connection' means and how to prove it. Becoming your own advocate is not about a rating but your longterm health and access to healthcare.
7WHAT SHOULD I EXPECT DURING THE CONSULTATION?
Expect to speak for 60-75 minutes. You should be prepared to answer questions on your military training history and your estimated date of separation. Let us do the rest.
8DO I NEED TO TAKE NOTES DURING MY CONSULTATION?
No. We have spared no expense creating our client portal which will act as your go-by as your move through your transition. Your client portal will have your priorities of work and timelines, as well as other curated resources.
9I'M ON ACTIVE DUTY, WHAT ARE YOU GOING TO HELP ME WITH?
You only have one opportunity to get your transition or retirement right. This process is inherently stressful but it doesn't need to be. Do not base your separation on anecdotes. We understand you have competing interests as your active duty time winds down, let us help you manage them.
10What if I'm a Veteran?
Our services are tailored for Active Duty; if you are a Veteran in need of any claims assistance, reach out to your local VSO or accredited claims agent. Do not pay anyone to assist with your claim submission and do not give anyone your login credentials to file on your behalf.
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